Neobanking 2020
Digital Consumer Insights Report

2020 will be remembered as the year of change with the first global pandemic to shut down the whole world. Accompanied by multiple events, including international political news, market volatility and a new remote lifestyle, many industries and organisations had to adjust to the new normalcy. One of the key emerging industries that saw increased social media attention and usage since COVID-19, is Neo-banking. Using big data from 100 million+ websites, this study dives deeper into the banks’ online activities, consumers, digital NPS score and market trends.

  • Top neobanks digital performance
  • Consumer behaviours, trends and preferences
  • Reasons for switching
  • Market differences
  • Emotion analysis
  • Audience segmentation
  • And more!

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