At Ten Bear Group we are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.tenbeargroup.com you are accepting and consenting to the practices described in this policy.
This policy is effective and updated as of 1st January 2021.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is TEN BEAR GROUP of Telecom House, 125-135 Preston Road, Brighton BN1 6AF, United Kingdom
Our nominated representative for the purpose of the Act is TEN BEAR GROUP.
1. About us
2. Changes to this policy
3. Information we may collect from you.
We may collect and process the following data about you:
Information that you provide by filling in forms on www.tenbeargroup.com (“the Website”). This includes information provided at the time of registering to use the Website, purchasing any Ten Bear Group products, posting material on the Website or requesting further services. We may also ask you for information when you report a problem with the Website.
If you write to us by post or email or post on our blog and social media sites, records may be kept of that correspondence.
If you correspond with us by telephone or web chat, written records of that conversation may be kept.
Details of your visits to the Website including, but not limited to, traffic data, location data, web logs and other communication data, and details of the resources that you access may be kept on record.
We do not knowingly collect information from customers under the age of 13. In the event that we learn that we have collected personal information from anyone under the age of 13 we will delete it immediately.
As we are always looking for ways to improve, we may send you a link to review us via our review partners which include Feefo and Trustpilot. The lawful basis for these emails is “Legitimate Interest” as these reviews are helpful for future customers. You may unsubscribe from these emails using the link at the bottom of the email.
We may from time to time offer surveys, contests, competitions or other promotions on our website or through social media (collectively “competitions”). Participation is voluntary. Information requested for entry will be used to administer the competitions. We will only use the information you submit to the competition to send you marketing communications if you explicitly consent to this.
6. Managing your marketing preferences
We will never share or sell your data to third parties for marketing purposes.
When you provide your email address to us you may be asked if you would like to opt in to receive marketing communications. We will only send you marketing communications where you have consented to receive them. We will only send you marketing communications via the channel you have consented to (for example post or email).
To ensure that you are still happy to hear from us, if you have not updated your preferences with us for a two year period, we will contact you to remind you that you can opt out at any time.
If you have consented to receive marketing communications you can manage your preferences by clicking the “unsubscribe from this list” links at the bottom of emails.
7. How long we store your data
We are committed to keeping your personal information only for as long as is necessary. Where we no longer require information to be in a format where you can be identified personally, we will remove any personal details and store the data anonymously.
8. IP addresses
We may collect information about your computer, including your IP address, operating system and browser type, for system administration. This is statistical data about users’ browsing actions and patterns, and does not identify any individual.
Your IP address may also be passed to a third party company to assist us with the prevention and detection of fraudulent orders.
9. Other websites
11. Where your personal data is stored
We may store and process any of your personal data both inside and outside of the European Economic Area (“EEA”). Where processing is outside the EEA, we will ensure the company at least meets the standards of the GDPR. Your data may be stored or processed for, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy and cookies policy.
We take various steps to ensure the protection of your personal data, both online and offline, but as the transmission of data across the internet can never be completely secure, we do not guarantee the security of your data transmitted to the Website. Any transmission is at your own risk.
12. How we use your information
We use information held about you in the following ways:
To ensure that content on the Website is presented in the most effective manner for you and for your computer.
To allow you to participate in interactive features of the Website.
To notify you about changes to the Website or products.
To respond to information requests from you directly.
We may also use information held about you to provide you with information, products or services that you request from us or which we assume may interest you. This may include contacting you by email if you have consented to such communication. You may unsubscribe from future emails using the instructions provided in each message.
13. Your rights
You have certain rights given to you by law, that mean you have control over your personal data that we process:
1. Access to your personal data – this right allows you to confirm that your personal data is being processed and to allow you to check if the processing is lawful.
2.Correcting any mistakes – this allows you to instruct us to rectify any mistakes.
3. Right to be forgotten – you have the right to instruct us to erase your personal data.
4. Stop processing – you have the right to request we stop processing your personal data.
5. Moving data – You have the right to ask us to transfer your data from one organisation to another under certain circumstances.
6. Right to object to direct marketing – you have the right to object to the processing of your personal data for the purposes of direct marketing.
7. Object to profiling – You are able to object to profiling and/or automatic decision making under certain circumstances.
Should you wish to know more about what information we hold about you including making changes to, or requesting the deletion of information that we hold about you, you are entitled by law to make a subject access request. You can make this request by email, post or phone. We will reply within one month from the day after we receive your request, unless this day is a weekend or bank holiday, in which case it will be the next working day.
Postal address: Ten Bear Group, Telecom House, 125-135 Preston Road, Brighton BN1 6AF, United Kingdom
Telephone: +44 (0) 330 223 1634
Please note we may need to exclude certain information as part of your request, if we are permitted to do so for legal or other reasons.
You have the right to complain to the Information Commissioners Office (ICO): If you are not happy with an aspect of how we are processing your data, you can lodge a complaint to the supervisory authority. See https://ico.org.uk/concerns/ for details.
Please do contact us before speaking to the ICO if you wish to exercise any of your rights or if you have any questions about the processing of your personal data.