NPS & CSI Insights

Harnessing the power of leading platforms like Qualtrics, we offer a detailed and insightful Net Promotor Score and Customer Satisfaction analysis.

Audience Perception

Understanding your Customers

By analysing NPS and CSI data, our reports offer deep insights into your customers’ experiences, opinions, and feelings about your brand, products, and services, giving you a more nuanced understanding of your customer base.

We go beyond the score, exploring the why behind your customers feedback and providing actionable strategies to meet your customers needs.

CSI Increase

Improve Satisfaction Levels

Increasing customer satisfaction is more than just a goal; it’s a continuous journey. Our CSI analysis helps guide you along this path. By providing a deep understanding of the various factors that influence your customer’s satisfaction levels, our reports can help shape your actions and strategies.

This not only results in happier customers but also fuels positive word-of-mouth, stronger brand loyalty, and improved business performance.

Enhance Loyalty

Customer Retention

By understanding why customers may or may not recommend your brand, we help you devise strategies to improve customer loyalty and retention.

This valuable insight also enables you to anticipate potential issues and resolve them proactively, enhancing your brand’s reputation and customer trust over time.

Performance Diagnostics

Identify Areas for Improvement

Highlighting the strengths and weaknesses of your products and services allows for the identification of critical improvement areas. This enables the formulation of strategic actions to enhance your customer experience.

Such a precise understanding allows you to prioritise your efforts, ensuring that resources are directed towards areas that hold the greatest potential for positive customer impact.

Informed Strategy

Strategic Decision Making

Get data-driven insights from NPS and CSI scores that serve as a robust basis for making strategic decisions related to product development, service improvement, and overall business strategy.

Tailor your services, refine your products, and adjust your overall business strategy based on informed understanding, rather than assumptions.

Industry Comparisons


Benchmarking is an essential tool in your quest for continuous improvement. By analyzing your NPS and CSI scores in relation to industry standards and your competitors, our report provides a clear benchmark for your performance.

It helps you gauge where you stand in your industry and what you need to strive for. This comparison not only illuminates areas for potential growth but also celebrates your successes and achievements.

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Case Studies

Trusted clients

From charities to Fortune 500 companies, we are the trusted consumer research partner for global organisations at the forefront of their industries.


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Brighton, UK